Privacy Policy

Effective Date: 30/01/2025 GoRaven Digital ("we," "us," or "our") operates Rave AI and is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, store, and protect your personal data in compliance with the UK General Data Protection Regulation (UK GDPR).

1. Information We Collect

We collect the following personal data when you use Rave AI:

NameEmail AddressPhone NumberCall Recordings (stored for 1 day for demo purposes)

We do not use analytics tools, tracking pixels, or advanced cookies beyond standard functionality.

2. How We Use Your Data

We use your personal data strictly for marketing and follow-up purposes. Specifically:

If you submit a form on our website, your name, email, and phone number are stored in GoRaven CRM for follow-up communications.If you engage with our voice demo, the recording is processed and temporarily stored by ElevenLabs for up to 1 day but is not shared.We may contact you via email and phone following a form submission or voice demo interaction.You may opt out at any time by:Clicking the unsubscribe link in our emailsReplying STOP to text messagesThe initial follow-up email will be sent automatically if you have accepted our terms before starting the demo.

3. Data Sharing & Third-Party Services

We do not sell or share your data with third parties except where required for service functionality:

ElevenLabs: Your voice demo recording is stored on ElevenLabs servers but is not shared beyond their platform.GoRaven CRM & Assistable: If you submit a form or engage with our services, your data is stored within GoRaven CRM and Assistable for follow-up and client management purposes.AI Summarization: AI tools may be used to generate summaries of conversations for internal use.

4. Data Retention & Security

Demo Data: We retain your demo-related personal data for 30 days.Form Submission Data: Stored in GoRaven CRM until you opt out or request deletion.Security Measures: We follow industry best practices to safeguard your data. Security measures for voice recordings on ElevenLabs are subject to their policies (see ElevenLabs' official documentation for more details).

5. Your Rights & GDPR Compliance

Under UK GDPR, you have the right to:

Request access to your dataRequest deletion of your dataWithdraw consent for marketing communications

To exercise these rights, contact us at [email protected].

6. Marketing & Communication

We send marketing emails to users who engage with our services.You can unsubscribe at any time using the unsubscribe link in emails.Consent for follow-up is given at the point of form submission or starting the voice demo (via the consent checkbox).

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website and will take effect from the stated effective date.

For any concerns or inquiries, contact us at [email protected].

GoRaven Digital

18 Eider Road, Newburgh, AB41 6FD